NCAA cautions Aero Contractors over poor treatment of passenger

The Nigerian Civil Aviation Authority (NCAA) on Sunday told Aero Contractors to comply at all times with the Nigerian Civil Aviation Regulations (NCAR).

The NCAA in a letter to Aero Contractors said it viewed the poor handling of passengers on its Abuja-Calabar flight on November 8, 2013 as gross disregard to aviation rules.

The letter, made available to aviation correspondents, was signed by Pollie Okoronkwo, NCAA’s Secretary on behalf of the Director-General, Capt. Fola Akinkuotu.

The letter reads:  “On November 8, 2013, our Consumer Protection Officers in Abuja reported a disruption of your flights.

“Specifically, our investigation showed that you failed in exercising the duty of care owed to passengers in the event of delay or cancellation.

“This failure is a violation of Part 19.4 and Part 19.5 of NCAR 2012.
“‘Having taken into consideration the totality of circumstances surrounding the incident, the corrective action taken by you as well as the mitigating factors regarding the matter; we hereby commit the legal enforcement action to a warning.

“By this notice, you are seriously warned. This letter will be made a matter of records in accordance with extant law.

“We expect strict compliance with the Nigerian Civil Aviation Regulations and your Disruption Management Manual in future.’’

The NCAA also urged passengers to be patient and tolerant in the event of unavoidable delays or cancellations of flights in the interest of safety.

The statement said NCAA was committed to strict compliance to safety regulations in the interest of safe flight operations and that violations would be viewed seriously.

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